Customer Testimonials
Know their stuff and kept me informed and took care of everything I think they think i should
Easy and great service. Was in and out and very convenient for me. They took great care of my car.
This dealership had a nice clean appearance, seemed professionally operated, with prompt and courteous customer service
Always on time and thorough review of current and future potential service needs. Drop off is quick.
They are prompt, and addresses my needs carefully . Getting a loaner car is not easy
Great service and they care about their clients satisfaction. They discuss any work that is needed in detail.
Very helpful, clean welcome environment easy to deal with and Caroline very knowledgeable. Not crazy about how expensive.
Dealership was fantastic, they allowed me to return a 2026 X5 in 3 days because I just wasn’t happy, I really wanted a higher performance car. I wound up getting a great deal through Dan, who was extremely patient with me, and ended up with a 2025 BMW M4 competition convertible. Wow what a beautiful car. Thank U to Dan and WC BMW management for getting me into the right car, clearly you were focused on making the customer happy.
The car and service was very good, but the car interior still has a perfume smell.
The service department is horrible. They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle would be $1,700. Upon picking up the vehicle the bill was over $2000. When I questioned the bill they couldn’t even explain the costs. They said they were having problems with their estimating software. No transparency. Be ware of this dealer. I would not recommend ever using their service.
Thank you for your help - much appreciated. You all make it a great experience. -A.J. Harper
Very Professional. Never had a problem. Everyone at BMW was friendly and showed they cared
Scott and his team are really great to work with . Very prompt professional transparent . I have never had a more thorough delivery experience. I look forward to the future .
Super exact service. They provide de Uber option which is great! Cordial treatment. Car bavk was clean
My first purchase from West Chester and was very pleased. Staff was friendly, knowledgeable and smooth vehicle purchase.
Made it comfortable to wait. Very polite. Washed the car which is always a plus.
Great customer service experience from scheduling to updates on repair progress to completion of issue.
The dealership only issue I have with it is that you guys overbook all the time and can never get a car in and out in one day it always takes multiple days but other than that all good
Very fast and easy service was in and out in less then an hour lots of information to the customer as well
Jay was great to work with and Bryan helped us learn to use the new BMW!!
Robert was on top of everything and made my experience feel valued as a BMW customer!
Very helpful. Listen to what I had to say addressed every one of my questions. Called me promptly. Explained how I could better operate my car.
Car buying and trading old car was smooth, Salesperson and Finance Manager were professional and knowledgeable. Only problem encountered was that after calling and leaving several messages few days after car purchase, Salesperson never returned the call, that is very unprofessional and will write that in Google reviews
Very easy buying process., trade in valued fairly. Kyle was attentive but not pushy. Nice ecperience
Heather and the BMW Team have been extremely professional and pleasant to partner with. I greatly appreciate their support and guidance.
Excellent service today. Drop my car off and took a loaner home. Told I had to leave out town by 1pm and car was finished at 11:30
Relaxed, no pressure, just informational and friendly. Ralph and Bryan were great, they were very patient.
The service team was courteous, competent and super calm even w the rush in the morning. Amy hinkle is leading a great team and the reception ship and invoice group are great even at closing time. Beautiful space - thank you with all shortage in resources pls reward your teams well
Joe Izzi is one of the most attendant service advisors I’ve ever had. He goes out of his way to make sure he communicates the problem and what was done about it. He always seems fair and the prices that are charged.
Very accommodating and willing to share insights to achieve the optimal build for our needs. The buying process was simple and clear communication was had to ensure it went smooth.
Kyle made the process seamless. He was an expert and made the process so easy!
Wow! Thanks so much!! Love the car, love the salesman, love the dealership!! Great experience.
Conscientious people, good snacks while you wait, timely completion of work, car wash nice to do.
Great experience BMW of West Chester is top tier Justice Wilmer and Jayson were great to work with
overall positive experience and staff "I had an absolutely fantastic experience. From the moment I walked in, I felt welcomed and valued. The entire team was incredibly professiona went above and beyond to help. Joe particularly amazing knowledgeable, patient, and truly listened.
Advisor Joe was very helpful and professional. He explained everything thoroughly about both cars.when I got there they were prompt in taking my car
Wry good service calls with quote, very dependable. Always happy with my service. Keeps you informed
The dealership is customer-centered. Well informed about the product they represent. The service department has an excellent track record.
Fantastic experience!!! Wilmer/Justice and Nick were all Phenomenal! Highly recommend their services and the Ottos Experience
Got me in for an emergency repair and had the vehicle done in a few hours.
BMW of W Chester is always a pleasure to work with. They are accommodating with schedules, finish their work on a timely basis, and have never tried to charge for work that did not need to be done. I will be going back.
Sales and Service personnel work to ensure customer satisfaction. Setup callbacks and keep customer informed towards resolution of issues.
Melissa is a great advisor. She communicates well and is professional. Melissa was a timely too.
Service is excellent and Bill C. is as good as it gets. Great communication from the minute you arrive until you’re finished.
Professional, on-time, and accommodating. Joseph Izzy ensures that service meets customers expectations each time.
One of the best dealerships I’ve seen, from the people working there, to the way the dealership is designed. Great experience from beginning to delivery of vehicle.
Joe Izzi addressed all of my concerns and the shop Forman Jake made sure every thing was completed to spec . A+
Prompt service Great value. Appreciate the help with my vehicle Thank you so much. See you soon for rear brakes
Scott was very knowledgeable, responsive and easy to work with. The whole office made the process very straightforward and everyone I met was genuine. Highly recommend!
I have worked with Dan Stangl for probably close to 15 years now. He is an absolute pleasure to work with and I will keep coming back to this location solely because of Dan
My wife and I had a great experience getting a new-to-us mini to replace the one she had. We worked with Michael Dixon, and that man has some serious patience, and certainly needed it to work with the both of us. He was kind, efficient, respectful, and funny as all get out. All good things when you are staring down all the tasks that go along with such a big purchase. Everyone else we encountered were also wonderful. Thanks for a great experience.
Great car buying experience. Anthony went above and beyond to help us find the perfect car at a great value.
Everything works seamlessly. Heath is fantastic, always remembers me, we chat, knows exactly what is needed that day and is aware of my time because I am usually needing to pick up my kids at a certain time. Facility is clean, loaners are great and if you need to wait, lobby has everything you need for an unexpected time out. .
Excellent, prompt service for an emergency repair.
Joe is always very responsive to my needs. Very polite and professional and always available for an update.
Truly a dream car buying experience! Scott made my BMW purchase smooth, exciting, and genuinely enjoyable. His attention to detail, knowledge, and no-pressure approach made the process feel personal and professional. From the test drive to the final delivery, everything was handled with care. Highly recommend working with Scott if you’re looking for a luxury experience to match a luxury vehicle. Thanks again for helping me drive off in my dream car! — Dhruv Patel
Dealing with Scott at BMW West Chester was an overall wonderful experience. Scott is personable and truly knowledgeable about BMW vehicles. He took his time to answer any questions we had and we never felt pressured which contributed to our stress free experience ! Thank you Scott for your genuine customer service, we love our new BMW!
I’ve now been to BMW of West Chester three separate times for the same issue with my stereo system producing static — and unfortunately, the issue is still not resolved and has only gotten so much worse. Each visit has been time-consuming, especially considering I live an hour away, and it’s extremely frustrating to feel like I’m not being taken seriously.
What’s even more disappointing is that I left each time feeling like the problem was dismissed, and at times, I was made to feel like I was imagining it. I’m paying for a car that ... Read More DealerRater - May 16, 2025
Having owned Acura for better than 20 years, I was new to the BMW lineup and Ralph was very patient and knowledgeable about his products. All our interactions with Wilmer and Nick were professional and we felt they had our best interest in mind. Lastly a huge thank you to Mickey for a fabulous detail on my BMW.
All went well. There wasn't time to go over all the details of how the car works. They sent "geniuses" to my home to go over everything. Those guys were great, Super helpful and patient. I appreciate that the dealership, and the salesperson cared that I was fully supported with my new car.
First, your dealership did not properly complete the paperwork for the registration for my 850. I have been unable to drive my car for almost two weeks because I am concerned that I will receive a ticket because of the error by your dealership. Now, no one from the dealership is communicating with me regarding the replacement registration. Do I have to wait another two weeks before I can safely drive my new car? The lack of courtesy of keeping me informed of the status of the replacement registration is very frustrating.
I receive Excellent Service each and every time I bring my car for Service. I am never disappointed
Heather was our service advisor, and she was excellent, kept updating the service status regularly by calls and text messages, I did not feel any time that I needed to call her and get the status. She advised the required services during the current service, ordered a couple of parts after engineers recommendation, but yet to arrive. she told me that she will call me back by 2/3 weeks time for bringing the vehicle back for replacement of the parts. I am waiting for the call from Heather. I will recommend Heather and BMW of West Chester for BMW vehicle services.
Michael Dixon made our purchase quick and easy by helping us understanding the underlying drivers of pricing for CPO cars; listing required documentation pre-purchase and having the car pre-prepped for delivery.
Bill Consenzo is consistently above and beyond and delivering high quality work!! He is an amazing person!!Thank you !! 5 *****
Melissa is excellent. Getting a loaner vehicle is still not pleasant Save our info to speed process. It has not exceeded my expectations
The dealership is very cleaned and very well organized, and the employees there are very congenial.
Rob was both patient and knowledgeable. He was willing to explain anything I asked and did not rush me for a decision. Since I had been involved in a collision that totaled my car, I had more questions than usual. This is the second car I purchased from Rob and that should indicate why I gave him 5 stars.
Heather was very helpful with everything from the beginning and everything has been perfect with my X3 since being serviced
Great staff and great service as always. Always attentive and helpful. Heather D. Gets a special shout out because she’s always looking out for the customer. Service department is A+++
The repair service was fine. My car is usually washed and vacuumed when I bring it in for service but I was not sure that the exterior had been washed because of the amount of pollen that covered it.
The service agent was extremely professional, respectful, helpful, and knowledgeable. I’m very pleased with the service I received.
Our service advisor was personable, thorough in explaining the process, kept us informed of the car's service progress and got us out timely. I would not bring my car to any other BMW dealer for servicing.
Service advisor Izzy was great!
Absolutely superb service.Bill took the time to make sure everything was as it should be.. Thanks
Just purchased my new BMW X3, and the process could not have been more efficient or enjoyable! Scott was great to work with, and worked hard to make sure I got the car with the features Important to me. He was very professional and made the process super efficient and fun! Everyone I encountered during my visits to this dealership, was very professional and helpful. Highly recommend Scott and this dealership!
Just purchased a BMW 2 Series and the experience was first class! My salesman’s Justice professionalism, care, and attention to detail made all the difference. His years of experience shows down to the name labeling in the showroom during my pick up -even the photo for this survey. I felt truly valued throughout the process. Everyone at the dealership was kind, professional, and welcoming. I will continue to recommend! Thank you G.P.
Robert was very tentative to my needs. I will definitely refer him to friends and family.
The technician did not reprogram about the service he did I serviced my vehicle and changed engine and brake oil but I still get messages. It needs to be changed.
5 star experience from the moment I got out of my car to drop off. Amy was quick and efficient and the work station area for me to work during the service was comfortable with snakes and drinks as well as beautiful new cars to look at! Amy came right out to greet me when the service was done.
Efficient service. No thank you. I'm not happy that the dealership is going to begin charging a fee for me to pay with a credit card. This is your cost of owning a business. It's crazy that you're passing along these fees to me.
Staff is welcoming and professional. Service was prompt and the process is efficient. Keeps me coming back for my service needs
Great service across the board. Everything went as expected and better. Thank you very much.
While this dealership changed owners a few years ago the owners have maintained courteous and reliable service. The fact that our primary contact has continued to support us has been important to our confidence in Wedt Chester BMW
Very professional, Kyle was very approachable, not trying to just sell, wanted me to be happy with the purchase and the car
Staff was attentive and knowledgeable of the cars they sell. Mike took his time in making sure the customer had a good shopping experience.
She was informative and courteous Tele in the loop even though it took 10 days to get all the repair order complete. Her access was always timely, responsive and polite. She is a very good asset for your dealership.
Recently stopped in looking for a used BMW for my son and had the pleasure of meeting and working with Anthony.
From the beginning we were made to feel welcomed by him and the rest of the staff.
He provided all of the information that we needed and worked with us to secure the perfect vehicle.
Anthony’s services went above and beyond expectations and he gladly guided us through each step with a smile.
We are very pleased with the vehicle and we would highly recommend anyone interested in owning a luxury vehicle to stop by and see Anthony ... Read More DealerRater - May 1, 2025
Friendly efficient service Able to address all maintenance needs of my vehicle in a timely way
Highly recommend Scott Gately and BMW of West Chester! Excellent car buying experience! Scott was readily available for test drives, to go over pros/cons of each car and finances in detail. Delivery was perfect and Scott explained all of the tech easily and helped me set up the my BMW app quickly and painlessly. All in all, a great experience from start to finish.
Good customer service and inspection was outstanding because they found that I needed additional repairs thanks
Great service and attention to detail . The overall experience was very good Justin ensured a seamless process
This is the second car purchased from Justice, it's comforting to see a familiar face over the years. Justice was very professional and knowledgeable of the new products.
Fast efficient pleasant. Car returned looking new. Will continue doing business with BMW of West Chester.
Awesome service, communication was good, car was very clean and ran well, and it was done in a timely manner.