Customer Testimonials
The people here are very helpful and nice. I appreciate this dealership.
I am a current BMW customer, and my vehicle was totalled in an accident. I looked at BMW Ft Washington, Devon, Main Line and competitiors like Infiniti, Lexus, and Genesis. The service i received from Scott was amazing. I called into the sales department and was lucky enough to speak to Scott. He quickly responded to my inquiries about a CPO X1 and followed up with a text & email with his contact information. An appointment to test drive the vehicle was setup promptly and when my husband found a competitor with a competitive price, Scott was able to adapt ...
From start to finish - from making an appointment for service to driving away - the entire staff of BMW of West Chester is kind, friendly, completely professional and superbly competent. I particularly appreciate being kept informed as the progress if my car through the service visit
I’ve known Justice Mogano for many years and have gotten at least five cars through him. Always a pleasure.
Effective, efficient and professional.That should summarize the complete experience at BMW of West Chester.
From bringing the car for an urgent problem (accommodated) without hesitation and explaining the problem service is incomparable.
The service is consistently outstanding, from the reception staff to the sales team and the mechanics.s
Heather was very nice. Good communication. They were able to squeeze me in for my issues. Definitely would recommend this dealership.
Just bought our second vehicle from BMW of West Chester! We recommend them 100%. Would never go anywhere else. Their sales team works together to help the ease of purchase. Big shout out to Dan, Scott, Jay & Rachael superb job, professional, knowledgeable and super in assisting with all your needs. The General Manager, Wilmer is top notch!!! His dealership runs like a fine tuned car. He is EXCEPTIONAL and remembers you. His goal is to make each and every customer happy!! Wilmer has gone over and above for us. Thank you all!!
It's hard to imagine there is a better BMW dealership than West Chester and Sales Advisor than Scott Gately. I just bought my second car there and will encourage others to do the same!
Then buying a vehicle it's nerve wrecking at times... getting a quality vehicle at a price that won't break the bank... Ralph understood and worked with me, in doing just that...
Jay Miller, Wilmer Rodriguez, Scott Gately , Jayson Kirk, Joseph Izzi, Heather Deritis , & Anthony Bluebello help to support an amazing family like atmosphere where I genuinely always feel that BMW West Chester looks out for my best interests! This is extremely rare for any dealership regardless of Brand! I always know that I can count on them to provide the best support in sales and service and parts at all times!
Frank Adinolfi always takes the time to make sure we are well taken care of.
Heather was great and so was the service on my car. Heather was very accommodating.
Absolutely excellent experience with both service and sales - shoutout to Jay Miller who made buying a new car a pleasant and stress-free experience. He is knowledgeable and customer service oriented!!! Love Otto’s BMW!!
Ian was GREAT - professional, responsive, knowledgeable and friendly. We could not have been happier with the process or his service.
I am very happy with the service that west Chester BMW dealer and service representative
Service department took care of all My concerns and my car is running great as usual.
Customer service is top notch. They do a great job keeping you informed and servicing your vehicle.
I got a great trade in value for my vehicle and got a better deal with my vehicle purchase... I don't think I could have gotten a better deal... that's saying alot in these day and times, when it comes to the value of the dollar....
Another Excellent and fast service as usual. Is always a pleasure using Otto’s Service for my BMW
Very helpful and knowledgeable regarding our vehicle. And we appreciate his love for donuts. Thanks
awesome customer experience
Scott was terrific to work with. Car was pristine and ready when I arrived which was appreciated since I was driving from 2 hours away. Truly a first class dealership and purchasing experience!
BMW of West Chester service and my advisor Frank A are always 100% on customer service, explanation of service, and value of service. I highly recommend both the service department and Frank A.
Mr. Ian Martin! What a personable gentleman who went the distance to make sure my wife and I were pleased. Kudos to him and Cap'n Kirk!
Joe has been my service partner for years now and each time the experience gets better!
The vehicle updates are helpful. Previously a video of the undercarriage and overview of the vehicle was texted to owner of vehicle by the mechanic. That was great! An oil change seems to take all day which is inconvenient. Victor is awesome. Friendly, professional and puts forth extra effort to provide a loaner
Pete is a great salesman
Really appreciated John’s help, knowledge and support through my BMW buying process. He was awesome!!!
Very satisfied with the service that was performed and the car was cleaned when done.
Your service department is sufficient although I had to wait a good 15 to 20 minutes before I got into my loaner car. My time is valuable other than that it was nice.
Scott made the buying process enjoyable and was incredibly knowledgeable on the car. He added a nice touch on delivery with a very personalized and meaningful approach.
It is a pleasure working with Ian. This is my Second purchase with his help. His customer service can’t be matched. He checks in with me throughout the year to see how I’m doing and if I need any assistance with my car. Highly recommend his service and will most likely buy another vehicle from him again!
Very satisfied with reception and service. My go to place for future for any service.
My sales rep, Robert Madden was honest, responsive and stayed in touch with me throughout the purchasing process. Great customer service.
Always a delight. Phenomenal service. Friendly faces. Comfortable and clean waiting spaces. I've been going here for years to purchase and service my Minis. The fact that the same staff are still there is a great sign that they take care of their employees, too.
BMW of West Chester has been taking care of my cars for the past 15 years and doing a great job
BMW of WC has always taken great care of our vehicle. Bill C is compassionate and through when dealing with my requests. Great team to work with.
Wayne was very professional and exceeded our expectations. He made sure we were happy with the vehicle and made sure it had all the things we were looking for in our new car.
“Seamless process! Jay and the team was professional, friendly, and made everything effortless. Best car-buying experience—quick, enjoyable, and stress-free!”
Ian Martin, my sales associate, was very informative and helpful. Everyone at the dealership was friendly, courteous and helpful. However, BMW, the manufacturer, was not very helpful to the dealer or my sales associate when my car was recalled as soon as it was delivered. It took BMW three (3) weeks to let the dealer know how to inspect my car to even figure out if the recall was applicable. Other than the recall, the sales process at this dealer was great!
Peter Barcus did a great job handling my Mini purchase. It was a stress free process!
Very honest about pricing and efficient when closing the deal! Great experience!
Listen to what the Customer wants, Such as your likes, needs. and go over and beyond to make it happen.
Had a great experience! Justice explained exery detail of the car with percision. I highly reccomend this dealership.
Heather Miracle is a delight. She makes a visit to BMW of West Chester a joy. Thank you, Heather and team!!!
We had a seamless experience from start to finish. Lauren made our buying so pleasant
The dealership is pretty close to where I live. Staff is friendly and knowledgeable though I would have liked the to figure out how to replace my windshield which was damaged three hours or less after I left the dealership with the new car.
Scott was very helpful and knowledgeable about both the electric and hybrid. He was very friendly and pleasant. I have been buying cars for quite awhile and Scott was the first to make the experience positive.
Friendly, knowledgeable, professional team from the minute you walk in the door to when you drive out with your next vehicle. Lauren was my sale professional, she is top notch. She helped me determine what I what I was looking for being new to the bmw world. She offered excellent advice to help me narrow down the vehicle and Features to suited to my search. She is patient and provided a low pressure environment which made my experience really positive and stress free. She is swift in her communication, and listens to her clients. She is a joy to be ...
BMW of West Chester is always reliable and efficient. The staff is courteous and explains what is going on with my car in words I can understand
John was patient and very helpful in narrowing down my choices. I felt welcomed from the minute I walked into the dealership. I didn’t feel any pressure to buy.
I was traveling to the Madison area from Philadelphia when my X5 would not start. I had another shop replace the system battery but next day it would not start. I decided to have BMW Madison look at it. I left a message on a Sunday letting them know I would drop it off Sunday if they could make time to look at it Monday. An extremely nice gentleman emailed me back and said they could look at it. I need a draw test, and the auxiliary battery replaced. I had to return to Philly but they made all efforts ...
I think the person that worked on my car did a great job. I’m very pleased with it.
We were warmly greeted when we walked into the West Chester BMW showroom without an appointment, and were quickly introduced to Scott Gately, our sales associate. He talked to both my husband and me for several minutes to determine what we wanted in a car, and did not waste time trying to talk us into something we did not want. He showed us one car,we test drove it, and bought it! Nick,the money guy, and Rachel, the Genius, were very helpful and knowledgeable. Every person we met in the agency treated us with kindness and respect, and knew ...
This was such a great experience! I came into the dealership close to closing time and Robert still took the time to help me. Never once making me feel rushed or a burden even after closing. I can’t say how grateful I am for the wonderful service!
Love my new BMW X5! Excellent Sales and Service! Highly recommend!
The dealership & the employees were very welcoming. There was plenty of inventory for the type of vehicle I was interested in.
Melissa Gibson was a pleasure to work with, she's welcoming and knowledgeable. The dealership was clean, there were plenty of complementary snacks and beverages available to customers. The wait area was conducive to those who can work remotely while waiting for the service to complete, this is a big plus. I highly appreciate the text updates on the status of the service being performed. I came in for inspection, they even texted me a link to a video of the inspection with the technician narrating the findings. This dealership won my business.
They take good care of you! They go above and beyond to make you a content customer. 10/10 recommend.
I have dealt with Ralph for my last three BMW’s. Always, tries and get me the best bang for my buck. He is professional and easy to work with, goes above and beyond to find me the perfect car.
I recently brought my BMW x5 into BMW of West Chester for service and was very impressed.
Justice was always responsive and provided timely updates. Made the process simple to buy the car.
I worked with Kyle who was very accommodating through the whole process. The showroom has a welcome atmosphere and has a decent selection on display.
They were very communicative. I received updates as to what was happening when my car was in for service.
Working this Scott and the entire team at BMW West Chester has been an absolute pleasure. Scott made the entire process of placing the order for our new X7 to delivery completely seamless.
Got an appointment easy along with a loaner car. Constant communication about what was being done and when the car was finished,
Our experience with the purchase and service of our new BMW i4 has been exceptional.
I've been a BMW driver for over 15 years and have used multiple dealerships. Otto's BMW of West Chester is by far the best experience I've had. There was a great amount of inventory, the facility was very nice, and Justice Mogano made my experience pleasurable. His extensive knowledge of not just my vehicle, but BMW in general, was valuable and impressive. Justice made what could have been a stressful event very easy. Thank you!
Very professional and accommodating staff at BMW of West Chester PA. Thank you for a smooth purchasing experience. I love my M4.
Great experience working with Ian finding the right car. We drove a few that day, never felt pressured on anything. Finalizing the purchase and financing with Nick was seamless, options explained very well. Before we left Pendelton set up the idrive and car play while going over all the features.
This is a very friendly place. My car was taken care of in timely manner.
I have used Otto’s dealership/ service for many years. Always excellent! I intend to continue our relationship for years to come.
Wonderful service great sales team. We enjoy the detailed car, fair pricing, and pleasant waiting area. We are well cared for and respected. Love it!
Seem to know their products. Organized, center is well maintained and welcoming to their customers.
Dan was super awesome to work with. He understood my concerns and made sure my very first car purchase which was a BMW E90 2011 a smooth experience. Will love to buy my second car from Dan.
Very professional. Keep you updated on all issues. Videos of what technician is doing is very helpful.
The best Dealer in the region. Will always recommend BMW of West Chester. Wayne you were terrific.
As of 11/27/24, satisfying except that BMW of WC service does not sell and install door guards.
Frank Adinolfi is the best! Good communication, and organization skills. I highly recommend this dealership
Justice couldn’t have made the process easier. Totally smooth sales experience.
Loved the service. The Service Director was knowledgeable, and the customer service was excellent!
Mr. Nofsinger remembered us from a previous inquiry. He was extremely thorough and helpful. He was always available.
Joe, Service Advisor, is one of the best parts of BMW of WC. awesome! He was easy to deal with, and addressed all my concerns. I Had a crack in my windshield and he and the service team took great care...service was fast and accurate. Love BMW of West Chester.
Jay is great to work with! He was very helpful, knowledgeable, and patient as he answered all our questions!