Customer Testimonials
Got it over with
Those guys know how to deal with BMW.
Very impressed with the service and selection of car. Also, the financial manager was fantastic also.
They did a great job! Kept me informed and was finished when promised.
Very pleased with the service appointment.
Efficient. Professional.
My service agent “Heather” was kind and had patience dealing with the extended warranty. She kept me informed, offered me a Uber Home and an Uber to retrieve a loaner when time went on upon waiting for approval and repairs. Overall I am satisfied with the service I received. Coming from Arizona was stressful enough. Heather was very helpful.
solid experience and good service but this dealership’s approach is a bit “salesy”. be mindful.
Had a flat tire on new X3, the dealership arranged for Uber and replaced the tire by warranty
My Service Writer is amazing!!
New 2023 X3 - purchased last December. everything fine except - within the year there have been two punctured tires that had to be replaced and at the first scheduled services I needed a front-end alignment. Now maybe there has been a streak of bad luck with all this, but it has made this first year less than perfect.
Very well handled. Painless transaction. Scott was easy to deal with.
I have been dealing with this dealership for 12 years and our cars have been treated properly by the technicians, particularly by Bill Cosenza that has always walked the extra mile to make our experiences a pleasant one.
Outstanding service visit. Staff was very friendly and efficient. Got stuck at work late. No problem dropping the loaner off after the service Dept closed. Very accommodating.
Awesome work never had a complaint
BMW of west Chester (Otto’s) is amazing. The service team there is great and my advisor Heather is always professional and responsive. I have recommended them to a number of friends and family members. I will certainly continue to do business with this dealership.
They were extremely helpful when I discovered I had forgotten my phone. They provided me with an Uber to take me back home
BMW of West Chester is very reliable. Honest estimates, quick service, and very friendly staff. I’ve been going there for over ten years.
I want to thank Robert Landenberg for the amazing customer service these past few weeks, I have a M340i that I purchased at BMW OF WEST CHESTER (Otto’s) and I decided to do a few upgrades on the vehicle, I contacted the parts department one morning told them my ideas and immediately I got a response from Robert (Bobby) this guy went above and beyond my expectation's, I sent him as much information on the products as I could and he was able to not only find the parts but made sure that these parts fit my ...
I always have a positive experience when I use BMW of West Chester for service. They are polite, have a great waiting area when needed, and offer fair pricing.
Heather is great - service done quickly. Felt like I was a priority for them.
We had a great experience. Scott was awesome
Always great service and follow up quickly.
Easy getting a quick service appt and loner car. PA and emission inspections were readily completed. As requested, the techs did a great job placing the wind shield stickers as low as possible.
Excellent Service and Prompt
Heather is awesome in Service!
I was traveling in the area 2 days ago and had my low coolant level alarm come on as I was traveling. I had used a local shop in Hershey to do a recent oil change and engine check for future travel. I was able to get in right away and the service gentleman was very nice and filled my coolant showing me how to check it should there be future issues. This is my 4th BMW 3 series. The cars are great but the service is unbeatable! I definitely would consider returning here for my next car. Thanks again!
Well run service department. Checked everything I asked and more. Answered all my questions!
Great service as always
I was completely satisfied with the service I received yesterday. You worked a miracle coordinating all the steps for my service appointment so I could wait for my car. I overheard you diffuse a conversation with a disgruntled customer right before you got mad at yourself for feeling you had delayed my departure. My experience was excellent and I will say so in my survey. Thanks again!
Otto’s is great dealer. Staff are always friendly and helpful.
It was such a great experience at West Chester BMW. I am truly satisfied with the service they provided and also thankful for the complimentary car wash.
If you're even considering buying a BMW – any type, any age – this place is good enough that it should be a factor in your decision. As in, when you list the reasons for buying that BMW, one of them should be that you can buy it from and/or have it serviced at BMW of West Chester. Excellent people and facilities in every department.
Once again, BMW of West Chester exceeded our high expectations. We were met and greeted warmly, our two autos were efficiently received, we enjoyed a convivial several conversations with Sales, management and Maintenance personnel, as well as with three other customers. The setting for waiting customers is spotless, and has ample options to drink or snack while waiting. Our two cars had their work completed sooner than we had calculated, and we departed with extra time on a busy Saturday. We continue to heap praises on this fine dealership, and we welcome PIAZZA into the West Chester BMW family.
Communication and timeliness was great!
Service was good, scheduling did take some time. I find this form difficult to use.
Very professional, caring and patient with me. Beautiful dealership, huge and friendly. Vehicle purchase was ease, accommodating and prompt. Love it . Thank you BMW of West Chester😍 Angie
West Chester BMW is an awesome service center. The techs are thorough, clear, practical and extremely customer centric. Having moved from another area where this was not the case it's refreshing knowing your car and your endless questions are respected. Melissa G is terrific. The cars are now so automated she translates well this complicated information in a way that everyone can relate to and understand. Thank you for that! Bruce S
Always professional, timely and thorough.
I appreciate the superb help Melissa gave me, once again, in resolving the AC issue with our X1. She brings to every interaction I have had with her an excellent balance of deep knowledge, friendliness and professionalism. Thank you Melissa
As always I am pleased with the maintenance service I received at BMW of West Chester. The issue I have is that I told them about a clicking sound (sort of a sound of a cracked piece of plastic in the ventilation or the door). I was told it was something lose in the glove box which is not the case. I would have liked if a bit more time and attention was given to the issue. Other than that I am very pleased with my service.
Fast repair. Great communication. Always at the top of their service game!
Great dealership and shop good people with awesome cars
Always great service. Reasonable recommendations and don’t try to upswell or provide unnecessary services.
I recently had a run flat tire that wouldn’t hold air occur on a Friday evening. Otto’s found a way to work me in on Saturday to replace the tire so that I would not have to miss work. I appreciated that they helped me out as I know getting an appt can take a week or more most of the time.
Service was outstanding. Heather was assigned as my advisor and she kept me fully informed of the progress the service tech was making on the car. She was professional, friendly, knowledgeable and she worked with a sense of urgency.
I appreciated very much the ease of scheduling, courteous treatment registering vehicle and frequent updates while car is being serviced.
1st ever I took my BMW for service and everyone was super nice and friendly and ofcourse the mechanics are knowledgeable and topnotch service. Thank you
Just completed another service requirement for our X5. As always, our coordinator, Frank Adinolfi, was excellent. The mechanics provided superb care for our BMW. Thanks for professional service.
Excellent service and process.
I am a returning customer. From the Salesman to service department you will not find any better. Kudos to Scott Gaitley our salesman who is first class and not the typical car salesman. To Frank Adinolfi our service representative again first class always willing to help. I recommend this dealership to everyone.
Amazing customer service and really like their hospitality and quality of work they deliver
Always a good experience here for service
Melissa, it was great to work with
Courteous , timely and trustworthy
Bill Cosenza in service has been my primary tech for over 12 years. I am now on my 5th BMW and he is the main reason why I have not looked at another car line. Every time I have my BMW in for service, Bill makes me feel like I am his only client. Incredibly knowledgeable, courteous and accommodating.
Service was great. Victor selected a great loaner and Heather was a pleasure to work with as always.
I am thrilled to share my exceptional experience with Dan McCloy, where I recently purchased my dream BMW. From the moment I stepped into their showroom, I was greeted with an atmosphere of professionalism, warmth, and expertise that set the tone for an unforgettable journey. Dan McCloy at West Chester BMW exemplifies the pinnacle of customer service. His genuine passion for BMW vehicles was evident as he patiently guided me through the array of options, taking the time to understand my preferences and needs. Also, he expertly answered my questions, making sure I was well-informed about every aspect of the ...
Always excellent and quick service.