Customer Testimonials
Amazing service all the way around. Highly recommended dealer unlike the experience I had at my local dealer. I am so happy someone recommended for me to go to Otto's!
BMW serivice did excellent and delivered the tasks Reviewed all the service I did service in west Chester earlier too
Initially, my husband and I walked into BMW of WC interested in another X5. We met and worked with John for almost 2 hours before making our decision. John was very patient and knowledgeable about both the X5 and X7 -- Thanks so much for all of your time, and the pleasant experience
Great experience. Far and very enjoying waiting area. Melissa was very helpful. I trust what she told me.
The service staff - in total - at BMW of West Chester exemplify how a dealership should conduct its business if they want to keep customers returning year after year! Period.
Excellent service and communication from Heather. Every one was so nice. I highly recommend your facility.
Scott was and continues to be the ultimate professional. Honest in character and goes out of his way to inform you about any of the details. He and the team were a pleasure to work with.
Justice is terrific. He led me through the process and helped me choose the right car for me. My husband and I worked with him 10 years ago when we bought our car and I was thrilled he was still there to guide me. BMW West Chester has been our BMW place for almost 20 years. They were through in trying to fix the car, then determining it was a total loss due to rodent damage to the wiring
Always a pleasure, helpful and professional, Melissa is certainly an asset to OTTOs BMW that makes my visits a very welcoming experience.
Professional, courteous and great job explaining the issues that had to be addressed and repaired.
Fantastic experience from initial contact to driving off the lot
Bill and the team are responsive, thorough and go above and beyond to be sure the job is done right and the customer is satisfied.
Wonderful and very helpful group of professionals. Pen was amazing-patient and very knowledgeable about car technology .
Scott was super helpful in the purchase of our new X5. He made the initial order process easy, kept us updated as it was being produced, and made the pick-up process smooth and enjoyable! Would highly recommend him!
It’s very obvious that Melissa Gibson and Brian Mason know exactly what they’re doing. Fantastic dealership. Don’t trust anyone else with your BMWs or MINIs
High expertise coupled with ability to understand my detailed thinking approach creates a high satisfaction working with Melissa and the service techs. Keep it up!
Scott is great. He read my email and instantly searched for what i wanted and drive to Delaware to get the SUV. Purchase process was painless and fast.
I recently bought a Used bmw from this dealership. I had an amazing time with Anthony and really felt like I was being cared for and valued as a customer. I would highly recommend this dealership for anyone looking to buy new and used bmws. Great service and vehicles , you will feel right at home.
My experience was outstanding. From the moment I arrived at the dealership, I was impressed by the professionalism and courtesy of your staff, especially Scott Gately. I had not planned to purchase a new vehicle but my 2020 330 was declared a total loss due to a flood. I was so heartbroken to have to look for another car. Scott's friendly and caring approach made my having to purchase another car smooth and pleasant under the circumstances.His commitment to customer satisfaction was evident throughout the entire process. I am thrilled with my new 2023 330i, and it wouldn't have been ...
BMW of West Chester did a nice job servicing my BMW that I brought in for scheduled service.
Scott is an amazing person. He made the process of buying a car simple and enjoyable.
Had a very positive experience with Dan and the sales team. Very professional and seamless transaction
Fantastic dealership. Everyone was very helpful and courteous! I highly recommend, I had a great expereince.
Lauren was wonderful to work with and got me my dream car for an affordable price! She is quick and efficient and great to work with!
Patient with the customer and answered all the questions that I had for my car
Good timely service. Car was finished ahead of schedule. Good job by all who were involved.
Always helpful, responsive and easy to understand what my car needs. Typically they get everything done to meet my schedule.
I like this dealership they are well organized and lots of certified pre owned cars to choose from my car was detailed the day I was ready to pick it up. I love my car!
Heather was very responsive and kept me informed about repairs providing loaner since repairs took several days due to parts. Mechanic thoroughly inspected vehicle and provided easy to understand suggestions. One improvement noted—difficult to reach desk checkout staff by phone and system originally asked me to pay incorrect amount.
Excellent experience with the sales representative as the purchase was made via the phone and via email. I have to give him credit accommodated my crazy schedule and my son is ecstatic with the car. So thank you and yes I would refer other customers to your dealership.
I recently purchased a certified pre-owned X3 from Robert Madden. Robert was great to work with. The condition of the car is like new. I received a fair value on my trade. Purchase and delivery went very smoothly. Overall a great experience.
Sales and service are excellent! The service department is thorough and explains everything. Joe Izzi is my advisor and I trust him implicitly!
What can I say but dealing with BMW of WC is the BEST- especially the service department and Caroline!!!
I recently purchased my second car from Scott Gately, and once again, the experience was outstanding. he is incredibly knowledgeable, patient, and genuinely cares about finding the right vehicle for his customers. Both times, Scott went above and beyond to ensure we were comfortable with our decision, never pressuring us to make a quick choice. The entire process was smooth, transparent, and actually enjoyable, which isn’t something you often hear about buying a car..
Scott was amazing to work with! Such a great car buying experience from start to finish. He was super knowledgeable about the model car I was purchasing, and honestly, we had fun through the entire process! I left feeling like I got a great deal and couldn't be happier. Will definitely be recommending Scott and BMW of West Chester to all friends & family looking to purchase a car in the future. Also a shout-out to Pendleton - he was great as well! Helped me get comfortable with the technology in my new car before leaving the lot. These ...
Heather was a pleasure to deal with, very caring and got me the best deal she could!
I recently had the pleasure of working with Melissa Gibson at BMW of West Chester, and I can't say enough good things about the experience. From the moment I arrived, Melissa made the entire process smooth and stress-free. She is incredibly knowledgeable, taking the time to explain the issues with my car in a way that was easy to understand. I never felt pressured or overwhelmed; instead, I felt confident that my car was in good hands. Melissa kept me updated throughout the repair process, ensuring there were no surprises along the way. Her attention to detail and genuine ...
I love Westchester BMW! The guys there take good care of me and always make me feel like a customer. I’ve had a few repairs done on my car over the last two years and have been very happy with each repair. I also like the change oil plan that they have for three years. I feel it well worth it. I would recommend Westchester BMW to anyone who is looking for a BMW or mini Cooper dealer
Joseph Izzi is fantastic Good communication and efficient Always goes the extra mile to ensure everything is perfect.
Waiting for service on several recall notices, and being kept informed on the status of one that the dealer is still waiting for the part on. Great overall service!
Melissa Gibson is a pleasure to work with. Always works around my busy schedule and is very responsive. Thank you!
Professional and knowledgeable and appreciated their assistance. Will stay with them. Don’t want to change at all.
Good service to let me come from Delaware to do service even I have to pay tax
Scott is excellent at his work. Top notch professional sales skills intertwined with humanity that bring nothing else but joy when he helps a customer find the best car. He helped us identify our car in 30minutes and in 24hrs our sale was complete including financing and we drove home in our new car. Scott makes the process easy, simple, straightforward and enjoyable even the boring paperwork. We were very pleased. He handled everything, never spoke with finance people. Ask for Scott Gately he is the best!!!
Simply the best!! We have been customers for many years and this dealership and their staff have never disappointed!
Fantastic buying experience overall. Scott Gately and the whole team provided exceptional, friendly, and super efficient service throughout the process. We'll definitely come back for our next car.
Great and efficient service! Finished ahead of schedule and great waiting area! Will definitely return
The drop off was seamless. My only complaint was that the car was finished before the lunch hour ( and I was waiting in the area as this location is not close to home with no loaner vehicle option) and I was not informed car was ready. I stopped by and saw car waiting for delivery when I could have spent less time waiting for the lunch hour to conclude. As I appreciate the car wash benefit, I would have liked the option to decline to save time as I had just washed car hour b4 drop-off and have a local ...
They were on time as promised. They did a good job. My car was clean and I was pleased.
Good service, easy appointments, efficient and Melissa is always helpful and knowledgeable . I’ve only taken my car ton Otto’s and I’m not disappointed
First class operation! Knowledgeable and friendly. Provided me with recommendations supported with a video from the actual technician. Plan on returning soon to have Value Line Brakes, Spark Plugs and tires as a result in my confidence with the store. Thank You Bill and BMW of West Chester Team. I highly recommend if you drive a BMW. Rich Strickland Jr
Bill and team great. I know the service team is top notch and I trust the dealership
Great service.
Clean and tidy service department. Good job ! Now being disciplined for a short turn paper?
Everyone is great!! From scheduling to arrival to communication during service. Only wish is on-site service for detailing.
Heather is wonderful to deal with. She works with my schedule and takes care of my needs. She’s also very pleasant!
Ottos BMW is our “go to” place for all of our BMW purchases for years. They are so great at customer service, service and making you feel special. We’ve been using the same salesperson too, Justice, he’s amazing! Do yourself a favor and go here when you are in the market for a new car!! Thank you Ottos for making my recent experience of buying my new 5 Series a special experience for me, like always!
Victor and Joe Izzi are very special people. They give 100% to every guest. I am grateful and blessed
Reviews are tricky, because u can give a positive review and down the line have a problem... but, the service I got on this occasion was great..
The service staff continually provides excellent customer service. They always make the entire service experience easy.
Everything was done timely and professionally with care on the service provided. Thank you again
My car got a flat tire and I was from out of town. BMW of West Chester was able to tow my car to the dealership and replace my tire same day. Everyone from the parts department to the service department were top notch.
For once at a dealer all my issues were addressed, usually the give me the NPF (no problem found) or no code.
Justice Mogano has been a pleasure to work with over the years. He listens carefully to our needs and always comes through with a deal we can live with. I love my new BMW. When it's time for my next one, Justice will be the salesperson I turn to. He's an A+ kind of guy!
Scott, Nick and the rest of the folks at BMW of West Chester made my experience easy, fast and so very pleasant. Feeling comfortable that they will stand behind their product. Thank you for making this experience so streamlined.
He was very, very great at assessing my condition. He scheduled an Uber to take me home.
As always a great experience great great great great great great great great great great
I would NEVER service or buy another BMW anywhere else. Ian in sales is great. Bill Cosenza in service is the absolute best! Class guy
I had a great experience at BMW of West Chester. Justice was extremely helpful and made the whole process smooth and stress-free. He was knowledgeable, patient, and made sure I got exactly what I was looking for. Highly recommend!
Another great experience at West Chester BMW. This is my second purchase and I wouldn’t go anywhere else! Scott and his crew were fantastic. Thanks for a quick, easy, and flawless experience!
Always outstanding service at BMW of west Chester, timely and efficient. They make the process seamless!
Staff was attentive and spent time to hear our requirements and explain in detail the recommended service
Frank at bmw was great from explaining all what my car needed and why. He kept in contact with me every step of the way. You’re gonna pay more at the dealership but their quality and service are 2nd to none. They even paid for an Uber ride home with tip and washed my car before I got it back!
They took in my CAR right away & communicated the situation well. Loved the Video as well!!!
I came in for state inspection. That was accomplished and I asked about 2 other issues and made an appointment to have them taken care of. Everything was done in a timely manner, and I really appreciate the information presented ahead of the service. My service advisor is the best!
Good service, accommodated service need at within a short window. Convenient location and friendly service
All aspects of the service at Otto's BMW are very good. We are buying a new car from the same dealership.
Great service. Informed of everything before proceeding etc. options for what to get done.All staff very pleasant.
Great service- easy to use app to communicate do avoided missed calls. Love this service!
I love cars and have been to so many dealers in PA, DE and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having my 4th BMW there and I will definitely have another one after plus recommend to friends and families.
Appointment time was good. Everyone took care of everything quickly and easily.good experience. Well run
Responsive. Great communications. Scheduling on line is the best I’ve experienced. Quick repairs. Friendly.
Always so attentive and knowledgeable. I’d give more stars if I could! Caroline and her communication are second to none!
I have purchased my last six cars from Otto's, now West Chester BMW. Their prices are competitive, especially with the veterans discount. The sales folks are knowledgeable and helpful. Their service is what distinguishes them. They have engineered the entire service experience to make it easy and extremely fast. You drive in and drop your car and leave in a loaner in 10 minutes. They use lots of technology and human touch to keep you informed during the process.
Service was excellent, they got me in and out quickly and took care of fixing something I had not mentioned when I set up my appointment online. All very professional.
Excellent service. Courteous. Prompt. Helpful sales team and Genius team. Service costs on the high side.
Great customer service and very prompt to find the issue and fix it. Great communication through out the whole process.
Great customer service. They had a quiet and comfortable waiting are while you’re getting service done on your vehicle.
Came in for my regular service. Service last just an hour or so. Was very timely and professional. Highly recommend them. Will be back for my future services.
Great customer and car care. Excellent service start to finish. Answer any question we may have. Very helpful.
Service advisor always very concise with explanation of the service and future services as qell
Great Service! Attention to detail and very informative. Clean and comfortable waiting area. Keep up the good work!
Thanks to Bill Cosenza for taking the time to explain all options and service recommendations. Bill always goes the extra mile to make sure the customer receives the best service possible.
When having my X5 serviced, I am confident that the recommendations and services rendered will reach or exceed all expectations. Bill Cosenza is a true professional.